Privacy Policy — qq55
Your privacy matters to us. This Privacy Policy explains exactly what personal data qq55 collects, why we collect it, how it is stored and protected, and the choices you have regarding your information. Please read this document carefully before using the qq55 platform.
Information We Collect
qq55 collects personal information from users through two primary channels: information you provide directly when creating and using your account, and information collected automatically as you interact with the qq55 platform. We collect only the data that is necessary for the lawful operation of our services, fulfilment of regulatory obligations, and delivery of a secure and personalised experience.
Information You Provide Directly
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Account registration & KYC verification |
| Contact Data | Mobile number, email address, city of residence | Account registration |
| Identity Documents | National ID (NID), passport copy, proof of address | KYC verification, withdrawal processing |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account details | Deposit & withdrawal processing |
| Account Credentials | Username, hashed password, security questions | Account registration |
| Communication Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
Information Collected Automatically
- Device and browser information, including device type, operating system version, browser type and version, and screen resolution.
- IP address and approximate geographic location derived from IP (country and city level only).
- Session data, including pages visited on qq55, time spent on each page, features used, buttons clicked, and navigation path.
- Betting and gaming activity logs, including markets accessed, bets placed, wager amounts, game results, and transaction histories.
- Cookies and similar tracking technologies — see the Cookies section below for full details.
Identity Data
Collected to verify your identity, confirm you are 18 or older, and meet our anti-money-laundering (AML) obligations. Never shared for marketing purposes.
Financial Data
Used solely to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. qq55 does not store full payment card numbers or mobile banking PINs.
Activity Data
Betting and session logs help us detect unusual account behaviour, prevent fraud, resolve disputes, and improve the overall qq55 platform experience for all users.
How We Use Your Data
qq55 processes your personal data only where there is a lawful basis for doing so. The primary legal bases we rely on are: performance of a contract (operating your account and providing our services), compliance with legal obligations (KYC, AML, age verification), legitimate interests (fraud prevention, platform security, service improvement), and consent (where you have explicitly opted in to a specific use such as promotional communications).
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, Contact, Credentials | Contract performance |
| Age and identity verification (KYC) | Identity Documents, Date of Birth | Legal obligation |
| Processing deposits and withdrawals | Financial Data, Identity Data | Contract performance |
| Fraud detection and AML monitoring | Financial Data, Activity Data, IP Address | Legal obligation & Legitimate interests |
| Customer support | Communication Data, Account Data | Contract performance |
| Responsible gaming monitoring | Activity Data, Financial Data | Legal obligation & Legitimate interests |
| Promotional communications (opt-in only) | Contact Data, Activity Data | Consent |
| Platform analytics and improvement | Activity Data, Device Data | Legitimate interests |
qq55 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on users without human review. Where automated systems flag an account for compliance review, a qualified member of the qq55 compliance team reviews the case before any action is taken.
If you have opted in to receive promotional communications from qq55, we may send you information about new features, upcoming sports events such as BPL and IPL cricket fixtures, seasonal promotions aligned with Eid, Pohela Boishakh, or Victory Day, and exclusive offers. You may withdraw this consent at any time by contacting qq55 support via live chat.
Data Sharing & Third Parties
qq55 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only with carefully selected third parties who support the operation of the qq55 platform, and only to the extent necessary for the specific purpose described below.
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum financial and identity data required to process your deposit or withdrawal transaction. Each payment partner operates under its own privacy policy and regulatory framework.
- Game and software providers: Providers including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe receive a pseudonymous player identifier and session token to deliver game content. They do not receive your full identity or contact information.
- Identity verification services: KYC providers may receive your identity document data to perform automated document verification checks. All KYC partners are contractually bound to data protection standards equivalent to those set out in this Privacy Policy.
- Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms to help us understand how users interact with qq55 and where we can improve the platform. No personally identifiable information is included in these data transfers.
- Legal and regulatory authorities: qq55 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or lawful legal process. We will notify you of such disclosures where we are legally permitted to do so.
Payment Partners
Data shared with bKash, Nagad, Rocket, and banking partners is limited to what is strictly necessary to complete your financial transaction. These partners hold their own regulatory licences and data obligations.
Game Providers
Game studios receive only a pseudonymous session token — never your name, mobile number, or payment details. Your full identity remains within the qq55 platform at all times.
Cookies & Tracking Technologies
qq55 uses cookies and similar technologies (including local storage and session storage) to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics data. Cookies are small text files placed on your device by the qq55 platform when you visit the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, enable secure account access, store language and currency preferences | Session / Up to 30 days |
| Functional Cookies | Remember your betting preferences, odds format (decimal/fractional), and last-viewed sports markets | Up to 90 days |
| Analytics Cookies | Collect anonymised data on pages visited, time on site, and feature usage to improve qq55 | Up to 12 months |
| Security Cookies | Detect and prevent fraudulent login attempts, enforce device-level security checks | Session |
Essential and security cookies are strictly necessary for the qq55 platform to function and cannot be disabled without breaking core features such as account login and secure payment processing. Functional and analytics cookies may be managed through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies via the browser's settings menu.
qq55 does not use third-party advertising cookies or cross-site tracking cookies. We do not serve behavioural advertising or retargeting campaigns based on your qq55 activity on external websites.
Data Security
qq55 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. No method of data transmission over the internet or electronic storage is completely infallible, but qq55 continuously reviews and updates its security practices to maintain a high standard of protection.
SSL Encryption
All data transmitted between your device and the qq55 platform is encrypted using industry-standard TLS/SSL protocols. Look for the padlock icon in your browser address bar.
Secure Infrastructure
qq55 servers are hosted in access-controlled, monitored data centre environments. Physical and logical access to production systems is restricted to authorised personnel only.
Password Hashing
Account passwords are stored using strong one-way cryptographic hashing. qq55 staff cannot retrieve or view your password in plain text under any circumstances.
Two-Factor Authentication
qq55 supports SMS OTP two-factor authentication for account login. We strongly recommend enabling 2FA on your account for an additional layer of security.
In the event of a personal data breach that poses a risk to the rights and freedoms of affected users, qq55 will take immediate containment action and notify affected users as soon as reasonably practicable. The nature of the breach, the data involved, and the steps taken to mitigate the impact will be communicated clearly.
You play an important role in keeping your account secure. You must use a strong, unique password for your qq55 account, enable two-factor authentication, never share your login credentials, and log out of your account when using shared or public devices. If you suspect that your account has been compromised, contact qq55 support via 24/7 live chat immediately.
Data Retention
qq55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity records | Duration of account + 5 years after closure | AML and regulatory compliance |
| Transaction and betting records | Duration of account + 5 years after closure | Financial record-keeping obligations |
| KYC documents | Duration of account + 5 years after closure | Identity verification regulatory requirements |
| Customer support communications | 3 years from the date of communication | Dispute resolution and service improvement |
| Analytics and session data | Up to 24 months (anonymised) | Platform improvement and fraud detection |
| Promotional opt-in records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
When personal data is no longer required for any purpose — including legal retention requirements — qq55 will securely delete or anonymise the data. Anonymised data (where no individual can be identified) may be retained for longer periods for statistical and analytical purposes.
Your Rights & Choices
As a user of the qq55 platform, you have a number of rights in relation to your personal data. qq55 is committed to making it straightforward for you to exercise these rights. Requests can be submitted via 24/7 live chat or by email to the address listed in the Contact section of this page.
- Right of access: You have the right to request a copy of the personal data qq55 holds about you. We will respond to verified access requests within 30 days.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Identity-related corrections may require document verification.
- Right to erasure: You may request that qq55 delete your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations — for example, qq55 is required by AML regulations to retain certain transaction records for a minimum of five years.
- Right to restrict processing: You may ask qq55 to restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
- Right to data portability: Where processing is based on your consent or on a contract, and the processing is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
- Right to withdraw consent: Where qq55 processes your data based on your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
- Right to object: You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though qq55 may continue processing if there are compelling legitimate grounds that override your interests.
qq55 will verify your identity before acting on any data rights request to ensure we do not disclose or delete personal data at the request of an unauthorised third party. Verification typically requires confirmation of your registered mobile number or email address and may include additional identity checks.
Policy Updates & Contact
qq55 reviews this Privacy Policy periodically to ensure it accurately reflects how we collect and use your data and to incorporate any changes required by applicable law or regulatory guidance. When we make material changes to this Privacy Policy, we will update the "Effective" date at the top of the page and, where appropriate, notify registered users via the email address or mobile number on their account.
Your continued use of the qq55 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the qq55 platform and may request account closure by contacting our support team.
This Privacy Policy was last updated in January 2026. Previous versions are available on request by contacting qq55 support.
Contact the Privacy Team
For any privacy-related enquiry, data rights request, or complaint, contact qq55 via 24/7 live chat or email us at support at qq55 dot im. We aim to respond to all privacy enquiries within 5 business days.
Policy Change Notifications
Material updates to this Privacy Policy will be communicated to registered qq55 users via their registered contact details. Minor clarifications may be made without direct notification — the updated effective date on this page will indicate any change.
This Privacy Policy applies solely to personal data processed by qq55 through the qq55.im platform. It does not cover the privacy practices of third-party payment processors, game providers, or any other external services linked to or used alongside qq55. qq55 encourages all users to review the privacy policies of any third-party services they interact with. For questions about this Privacy Policy, please contact support at qq55 dot im. 18+ only. Please gamble responsibly.
Your Data is Safe with qq55
Play with confidence knowing your personal information and funds are protected by industry-standard security. Explore qq55's full range of cricket betting, casino games, and slot titles today.