Play Safe

Player Wellbeing

Responsible Gaming at qq55 — Play Safe

qq55 is dedicated to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We offer a full suite of tools — from deposit limits and time-outs to permanent self-exclusion — to help you stay in control of your gambling at all times.

18+ Only Self-Exclusion Available 24/7 Support Deposit Limits

Gambling Should Always Be Entertainment: qq55 believes that gambling is a form of entertainment, not a way to make money or solve financial problems. If gambling stops being fun, or if you feel you are losing control, please use the tools below or contact our support team immediately. Help is available 24/7.

Section 1

18+ Age Restriction

18+

Access to qq55 is strictly limited to adults aged 18 and above. This is a non-negotiable requirement enforced on every account.

qq55 enforces a strict minimum age policy across all services offered on the platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered by qq55. This policy applies to all users across Bangladesh, regardless of city — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.

During the account registration process, qq55 collects your date of birth. Before a withdrawal can be processed, all accounts are subject to a Know Your Customer (KYC) identity verification process. As part of this process, users are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms they are 18 years of age or older at the time of registration.

qq55 reserves the right to suspend or permanently close any account where there is reasonable suspicion that the account holder may be under the age of 18. Any funds deposited by an underage user will be returned to the original payment source after investigation. If you are aware of a minor who may be attempting to access the qq55 platform, please report this to our support team immediately via live chat.

Age Verification on Registration

Date of birth is collected at sign-up. Any account that cannot confirm the holder is 18 or older will be suspended pending document verification.

KYC Document Check

A valid NID or passport is required before withdrawals are approved. This check confirms both identity and age for every qq55 account holder.

Zero Tolerance Policy

Any account found to belong to a person under 18 will be immediately closed. qq55 takes underage access extremely seriously and acts on all reports.

Section 2

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically wager. The key difference between recreational gambling and problem gambling is the impact it has on your life. Recreational gambling is fun, controlled, and budget-limited. Problem gambling causes financial stress, relationship difficulties, mental health strain, and a loss of control over the urge to bet.

qq55 encourages all players to regularly reflect on their gambling behaviour. The following checklist is provided as a self-assessment guide. If you answer "yes" to several of these questions, we strongly encourage you to use the tools available on qq55 or to speak with a support professional.

Self-Assessment Checklist

Do you find yourself spending more money on gambling than you originally intended?

Do you gamble to recover money you have previously lost — also known as "chasing losses"?

Have you borrowed money, sold possessions, or skipped bill payments in order to fund gambling?

Have friends, family members, or colleagues expressed concern about how much you gamble?

Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?

Do you find that gambling occupies a significant portion of your thoughts during the day?

Have you gambled to escape personal problems, stress, loneliness, or low mood?

Have you lied to people close to you about how often or how much you gamble?

You Are Not Alone: Recognising that gambling may be causing you harm is the first and most important step. Answering honestly — even privately — takes courage. qq55's support team is available 24/7 to assist you in activating any protective tool, including immediate account suspension, without judgment.

Section 3

Responsible Gaming Tools

qq55 provides a comprehensive set of responsible gaming tools that are available to every registered user at no cost. These tools are designed to give you meaningful control over your gambling activity, empowering you to set boundaries that match your personal circumstances. All tools can be activated quickly by contacting the qq55 support team via 24/7 live chat.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap in BDT. Once your limit is reached, no further deposits are accepted until the limit period resets or you request an increase after a cooling-off period.

Time-Out / Cool-Off

Take a short break from qq55 for 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended — you cannot log in, deposit, or place bets during the time-out period.

Self-Exclusion

Request a permanent or long-term account closure if you feel you cannot control your gambling. Self-exclusion periods of 6 months, 1 year, 2 years, or indefinite are available on qq55.

Wager Limits

Restrict the maximum single bet or total wagering amount within a given time period. Wager limits apply across all sports betting markets and casino games on the qq55 platform.

Session Time Reminders

Enable automatic session duration reminders. qq55 can alert you after 30, 60, or 90 minutes of continuous play, prompting you to take a break and review your session activity.

Reality Checks

Receive periodic on-screen summaries showing your net win/loss for the current session. Reality checks help you stay grounded and make informed decisions about continuing or stopping play.

How to Activate a Tool: Contact the qq55 support team via 24/7 live chat or email at support at qq55 dot im and specify which tool you wish to activate. All responsible gaming tools are applied to your account immediately upon request. Requests to increase a limit or shorten a self-exclusion period are subject to a mandatory cooling-off period before they take effect.

Section 4

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on qq55. It is designed for players who feel that they have lost, or are at serious risk of losing, control of their gambling behaviour. When you self-exclude, your qq55 account is immediately suspended — you cannot log in, place bets, access casino games, or make deposits for the duration of the exclusion period you choose.

qq55 offers the following self-exclusion periods:

6 months: Suitable for players who recognise early warning signs and want a firm medium-term break to reset healthy habits.
1 year: Recommended for players who have experienced significant financial or personal impact from their gambling behaviour.
2 years: For players requiring an extended period of distance from all gambling activity to rebuild financial stability and wellbeing.
Indefinite / Permanent: A permanent account closure with no automatic reinstatement. If you choose this option, your account will not be reopened under any circumstances.

Self-Exclusion Is Immediate and Binding: Once a self-exclusion is applied to your qq55 account, it cannot be reversed during the chosen exclusion period. Any request to reopen a self-excluded account before the exclusion period has elapsed will be declined. At the end of a time-limited exclusion period (6 months, 1 year, or 2 years), you must proactively contact qq55 support to request reinstatement — accounts do not reopen automatically.

During a self-exclusion period, qq55 will suppress any promotional communications, bonus offers, and marketing emails directed to your registered contact details. If you receive a promotional message in error during your exclusion period, please notify our support team immediately.

To request self-exclusion, contact qq55 via 24/7 live chat and clearly state that you wish to self-exclude and for how long. Our support team will process the request immediately, confirm the exclusion in writing to your registered email address, and provide information about support organisations that can assist you further.

Section 5

Deposit & Wagering Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling affordable and under control. qq55 allows every registered user to set a personalised deposit limit in Bangladeshi Taka (BDT) that caps the total amount you can add to your qq55 account within a specified time period.

Daily Deposit Limit

Cap the total amount deposited across a 24-hour rolling period. For example, set a daily limit of ৳2,000 to ensure your daily exposure stays within your budget.

Weekly Deposit Limit

Set a cap on total deposits over a 7-day period. A weekly limit gives you a broader budget view and is ideal for players who prefer to manage gambling spend on a per-week basis.

Monthly Deposit Limit

The most comprehensive deposit cap — restrict your total qq55 deposits across a full calendar month. Recommended for players who receive monthly income and want to allocate a fixed entertainment budget.

Lowering a deposit limit takes effect immediately. Raising a deposit limit or removing a limit entirely is subject to a mandatory 7-day cooling-off period before the change becomes active. This delay is intentional — it ensures that decisions to increase limits are considered and not made impulsively during a gambling session.

In addition to deposit limits, qq55 also offers wagering limits that cap the maximum stake per bet or the total amount wagered within a given period. Wagering limits apply across all qq55 sports betting markets — including cricket (BPL, IPL, T20 World Cup), football, kabaddi — and across all casino and slot games. Contact qq55 support to configure your preferred wagering limit settings.

Tip — Set Limits Before You Play: The most effective time to set deposit and wagering limits is before you begin a session, not after a losing run. qq55 recommends that every new user configures a deposit limit as part of the initial account setup process. Sensible limits make for a more enjoyable and sustainable experience on qq55.

Section 6

Time-Out & Cool-Off Features

The time-out feature on qq55 is designed for players who want a short, defined break from gambling without committing to a longer self-exclusion. A time-out temporarily suspends your account for the duration you choose, giving you the space to step back, reassess, and return to gambling only when you feel ready and in control.

24-hour time-out: An immediate overnight break. Useful if you have had a frustrating session and feel the urge to chase losses.
48-hour time-out: A weekend break that covers a full 2-day period, helping you disconnect and engage with other activities.
7-day time-out: A one-week cooling-off period, ideal if you have noticed that gambling is interfering with daily routines or responsibilities.
30-day time-out: A full month of account suspension. Recommended if you feel that gambling has become a habit rather than an occasional pastime.

During any time-out period, your qq55 account is fully suspended. You cannot log in to view your balance, place bets, access casino or slot games, or make deposits or withdrawals. Any pending bets placed before the time-out was activated will be settled normally according to their outcomes, and any winnings will be held in your account balance until the time-out period expires.

A time-out cannot be cancelled or shortened once it has been activated. This is by design — the temporary discomfort of not being able to access your account is the mechanism through which the tool works. If after a time-out you remain concerned about your gambling, we encourage you to consider activating a longer self-exclusion period or seeking external support.

Session Time Reminders: Even without activating a formal time-out, qq55 offers session duration reminders that alert you after extended periods of continuous play. These gentle prompts encourage you to pause, check your balance, and decide consciously whether to continue. Enable session reminders via the qq55 support team at any time.

Section 7

Protecting Minors

Keeping minors away from gambling is a shared responsibility between qq55 and the adults in a household. qq55 operates a strict 18+ policy and carries out identity verification on all accounts. However, we also recognise that parents and guardians can take additional steps at home to prevent underage access to gambling content, including the qq55 platform.

Device-Level Parental Controls

Use your device's built-in parental control features, or a dedicated parental control application, to restrict access to gambling websites on shared or family devices. Many Android and iOS devices include these tools natively.

Secure Your qq55 Account

Never share your qq55 login credentials with anyone, including family members. Enable two-factor authentication (2FA) on your account to ensure that only you can access it, even if someone else knows your password.

Open Conversations About Gambling

Talk to children and teenagers openly about what gambling is, why it is only for adults, and the financial risks involved. An informed young person is better equipped to make responsible decisions as they grow up.

Report Suspected Underage Access

If you believe that a minor has accessed or is attempting to access the qq55 platform, contact our support team immediately via live chat. qq55 investigates all such reports with urgency and takes immediate protective action.

qq55 does not market its services to minors, does not use characters, themes, or imagery associated with youth culture in its promotional materials, and does not allow any account to remain open where there is credible evidence that the holder is under 18. Any funds deposited by a person under the age of 18 will be returned to the payment source used — no winnings or bonuses will be paid out.

Section 8

Getting Help & Support

If gambling has become more than entertainment — if it is causing you financial hardship, damaging your relationships, or affecting your mental health — please reach out for help. You do not need to face this alone. qq55's support team is available 24 hours a day, 7 days a week, and will assist you in activating any protective tool, suspending your account, or simply listening without judgment.

Seeking help is not a sign of weakness. It is a sign that you value your wellbeing over the short-term thrill of the game. Many people in Bangladesh and around the world have taken control of problem gambling and gone on to live fulfilling, financially stable lives. The first step is reaching out.

qq55 Live Chat Support

Our dedicated support team is available 24/7 via on-site live chat. Tell us you need help — we will activate any responsible gaming tool on your account immediately, with no questions asked and no judgment passed.

Email Support

Prefer to write rather than chat? Send a message to support at qq55 dot im. Include your registered username and a description of the support you need. We aim to respond within 24 hours.

Talk to Someone You Trust

Sometimes the most powerful first step is talking honestly to a family member, close friend, or community leader about how gambling has been affecting you. You do not have to handle this in isolation.

Remember: qq55 will never penalise you for using responsible gaming tools. Requesting a deposit limit, time-out, or self-exclusion will not affect your account standing, your ability to withdraw any existing balance, or your entitlement to any bonus you have already validly earned. Your wellbeing comes first — always.

qq55 is committed to continuously improving its responsible gaming programme. We regularly review our tools, policies, and support processes to ensure they reflect best practices in player protection. If you have a suggestion for how qq55 can improve its responsible gaming offering, please share it with us via live chat or email. Your feedback genuinely shapes how we develop these services.

This page was last reviewed in January 2026. qq55 reserves the right to update its responsible gaming tools and policies. Any material changes will be communicated to registered users. For the most current information on responsible gaming at qq55, bookmark this page and check back regularly.

Play Smart. Stay in Control.

qq55 wants every player to enjoy a safe, sustainable, and entertaining experience. Explore our games responsibly — and remember, our support team is here for you 24/7.

18+

This platform is strictly for adults aged 18 and above. Please gamble responsibly.